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Support & Care

Hey, You Made It.

Welcome to the official AF International support hub. Whatever you need, a quick question, a warranty claim, or just to leave us a review, you are in the right place.

How can we help

What Do You Need Help With?

Got a Question?

The fastest way to reach us is by email. Tell us what is going on and we will take care of it.

Email Us →

Something Not Right?

If your product is not working as expected, let us make it right. Check what is covered and start a claim below.

View Warranty Info →

Loving Your Purchase?

Reviews mean the world to us and help other shoppers too. Drop us a quick review on Amazon, it takes less than a minute.

Review on Amazon →

Worth it

Register Your Product

Take 30 seconds to register and you will get faster support if anything comes up, free extended warranty coverage, and first dibs on new product launches and member-only deals.

Prefer email? Send your name, order number, and the product to support@afelectronics.us and we will handle the rest. We will never spam you or share your info.

Coverage

Warranty & Returns Made Simple

We stand behind every product we ship. If something is not right, here is how it works.

What's Covered

Manufacturing defects
Damage during shipping
Products that arrive missing parts

What's Not Covered

Normal wear and tear
Damage from misuse or accidents
Products modified after purchase

How to Start a Claim

Submit a Claim

Fill out the quick claim request form with your details.

Add Proof

Include your Amazon order number and a few photos of the issue.

We Respond

We get back to you with next steps within 1-2 business days.

Start a Claim

Quick answers

Common Questions

How do I track my order? +

Since most of our orders ship through Amazon, you can track everything directly in your Amazon account under "Your Orders."

Can I return a product? +

Yes. Returns are handled through Amazon if that is where you purchased, and their standard return window applies. If you need help, email support@afelectronics.us and we will guide you through it.

How long does the warranty last? +

Standard warranty covers you from the date of purchase. Register your product to extend your coverage for free.

What if my product arrived damaged? +

Email us right away at support@afelectronics.us with your order number and a couple of photos. We will send a replacement or refund with no hassle.

Where can I find product instructions? +

Most products include a quick-start guide in the box. If you lost yours or need more detail, just email us and we will send them over.

Do you ship internationally? +

Shipping is handled through Amazon, so it depends on which marketplace you ordered from. Check your Amazon account for delivery options in your region.

How do I leave a review? +

Head to your Amazon order and tap "Write a product review." It genuinely helps us out and helps other shoppers make the right choice.