Coverage Period
Here is how long you are protected, and how to make it even longer.
Standard Warranty
Every AF International product comes with a 1-year limited warranty from the date of purchase. It covers manufacturing defects and issues not caused by normal use or accidents.
Extended Warranty (Free)
Register your product within 30 days of purchase and we add an extra 6 months of coverage at no cost. No catch.
Register Product →Proof of Purchase
We will need your Amazon order number (or other proof of purchase) to process any claim. Keep your order confirmation email handy.
What's Covered
Our warranty covers issues that are our fault, not yours. Specifically:
- Manufacturing defects. Anything that was not made right at the factory.
- Material failures. Parts that break down due to faulty materials under normal use.
- Workmanship issues. Assembly problems, loose components, finishing flaws.
- Shipping damage. Products that arrive broken or damaged (report within 7 days of delivery).
- Missing parts. Anything that should have been in the box but was not.
- Functional failures. The product stops working as intended through no fault of yours.
What's Not Covered
We want to be upfront so there are no surprises later. Here is what falls outside our warranty:
- Normal wear and tear. Fading, minor scratches, and cosmetic aging over time.
- Accidental damage. Drops, spills, impacts, or anything clearly accidental.
- Misuse or abuse. Using the product in a way it was not designed for.
- Unauthorized modifications. Taking it apart, customizing it, or repairing it yourself.
- Improper care. Damage from not following the care instructions.
- Lost or stolen items. We cannot replace what we cannot verify.
- Third-party purchases. Products bought through unauthorized resellers. Always buy from our official Amazon store.
- Commercial use. Our warranty covers personal use only.
How to File a Claim
Filing a claim is straightforward. Here is the step by step.
Get in Touch
Submit a claim request form with your Amazon order number and a few photos of the issue.
Send the Details
Include order number, product name and delivery date, a clear description, 2 to 4 photos, and a short video if helpful.
We Review
We look over your claim and reply with next steps, usually a replacement, refund, or repair.
Resolution
If we send a replacement, we cover shipping. If we need the original back, we send a prepaid return label.
Refunds, Replacements & Repairs
Replacement
For most defective products we ship you a new one. Replacements carry the remainder of your original warranty period. They do not reset the clock.
Refund
If a replacement is not possible because an item is discontinued or out of stock, we offer a full refund to your original payment method.
Repair
For some products, repair is the best option. We will let you know if so, and we cover all repair-related costs.
Things to Know
Warranty is Non-Transferable
Your warranty applies to the original purchaser only. If you give the product away or sell it, the warranty does not transfer.
Regional Differences
Some regions have consumer protection laws that give you additional rights beyond this warranty. Nothing here limits those rights.
Changes to This Policy
We may update this policy from time to time. The version that applies is the one that was active on the date you purchased your product.
Proof of Purchase
Keep your Amazon order confirmation. It is the fastest way to verify your purchase and process a claim.
Still Have Questions?
If anything here is unclear, or you are not sure whether your issue is covered, just ask. We would rather hear from you and figure it out together than have you guessing.
This warranty is provided by AF International. It is in addition to, and does not replace, any rights you have under applicable consumer protection laws.